FAQ

Which credit cards do you accept?
We accept Mastercard and Visa via Paymark Click gateway.


Can I pay by bank deposit?
Unfortunately not. We only accept payment by Mastercard or Visa.


What are the shipping costs?
We offer Standard Delivery throughout New Zealand for $7 on any product purchased from GearUp. Any orders over $50 (excluding shipping) receive FREE FREIGHT throughout New Zealand. We currently only ship to New Zealand addresses.


How long does it take to process my order?
All orders received by 12pm will be processed on the same day.


Can I ship my order to a Post Office Box?
We do deliver to PO Box addresses as we ship via Courier Post.


How do I know when my order ships?
Once your order has been shipped, you will receive a confirmation email to confirm this. Track & Trace information will also be sent via email once your order has left our warehouse.


Can I cancel or change my order?
As soon as your order is received it enters the fulfillment process, and so we are unable to cancel your order.


Do you allow pick ups?
We allow Click & Collect from our Showroom at 415 Great South Road, Ellerslie, Auckland 1051. Please allow 2-3 working days for your order to arrive at our Showroom, from our warehouse.


Do I need to sign for my parcel?
Yes, all parcels need to be signed for. So if you aren't going to be home, then choose to deliver to your work address, or a post office box.


What happens if I'm not home at time of delivery?
Courier Post will leave a card to call. You will be able to arrange an alternative delivery address or alternative time. Or pick up from your local depot.